Terms & Conditions

1. Verification: Genuinerudraksha.in will process your order after verifying your contact and payment details.

 

2. Order Acceptance: Genuinerudraksha.in reserves the right to accept or reject your order in case certain things are beyond our policies and inform you by email regarding the confirmation/rejection of your order.

 

3. Account Registration: Only members can order from our online shop by registering/ signing in as a member and approving the terms & conditions of Genuinerudraksha.in . For being a member you should be at least 18 years of age. However minors need not get disappointed. If you are a minor i.e. under the age of 18 years but minimum 13 years of age you may place your order under the supervision of your parents or legal guardian who agrees with the Terms & conditions. Genuinerudraksha.in reserves the rights to cancel your membership and disallow you to use the Site, if any critical act is found against the company. In future the site will not be available to a person whose membership has been terminated by Genuinerudraksha.in for any reason.

 

4. Availability of ordered Products: All orders will be accepted and processed as per stock availability. If the products ordered by you are out of stock, we will contact you within 7 days from the date of your order. Later, if those products become available in stock, we will communicate a new delivery date to you or, with your agreement, we may be able to supply you with substitute goods. If we have received payment from you for goods out of stock, or you do not wish to wait for goods, and/or decline our offer of substitute goods, we will refund the amount paid, within 7 days of receiving your reply.

 

5. Order Delivery: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items .With our best efforts we will deliver your order within 5 working days of accepting your order and payment. Delivery dates are not guaranteed, but we will make every reasonable effort to ensure that goods are delivered 8 days of being ordered. Please check your order status by logging in your account or contact our customer service for any enquiry.

 

6. Mode of Payment : Genuinerudraksha.in is open 24X7 and you can place your order just about any time. You can pay via Master or visa Credit card and debit card. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us. Cash On Delivery is available at select cities at an additional charge of Rs. 100/-.

 

7. Refund Policy: We reserve the right, to cancel the order in case of any inevitable conditions. We will certainly inform you about the cancellation or any kind of information that is required to accept your order. In case its cancelled we will refund your entire amount. the amount will be credited to your account within 14-15 working days.

 

8. Cancellation of the order: Cancellations by the customer, returns and refund : Should you wish to return a product to us, send it to our returns address at office(check address in ‘About us’). To obtain a refund, you are requested to take reasonable care of the goods when returning to us. In case we receive a cancellation notice from your side and the order has not been dispatched by us, we will cancel the order and refund the entire amount within 4-5 working days. If after ordering the product has been dispatched by us then the cancellation charges will become applicable that is 5% of the order value. Cancellation and Refund Request should be done within 15 days from the day the product is received by the customer. The product should reach us within 15 days from the day the product is received by the customer to get the refund. Refund will exclude the Shipping and Cash on Delivery Charges if any.

 

9. Products under Warranty : In case any product has a technical problem within the warranty period, then the same will be either repaired and Resent or will be replaced on case to case basis. The customer will have to send the product to our registered office address to avail the warranty benefit.

           **All the disputes shall be subject to the jurisdiction of Delhi courts only.**